- Ground UPS (Within the contiguous United States Only): Chick, Inc. will pay for shipping in the US if over $100
- Next Day Air: Customer pays for shipping (no refund for shipping costs if an item is returned)
- UPS 3 Day Select: Customer pays for shipping (no refund for shipping costs if an item is returned)
- 2nd Day Air: Customer pays for shipping (no refund for shipping costs if an item is returned)
Shipping charges on expedited orders are not refundable.
HOW TO SEND IN YOUR RETURN/EXCHANGE
For your free return shipping label please email email@example.com with your order # and we will email you back a return label. International shipments do not qualify for free shipping on returns. To ship an item back please:
- Pack your item and invoice into the return bag/cardboard box and affix the emailed return shipping label, or if no prepaid label is provided to you, affix the proper postage.
- Mail your package using one of the following methods:
- Drop your package at a UPS location. Click here to find the closest location. [ups.com/dropoff]
- Leave the package off at a location that has a daily UPS pick-up.
Items purchased from Chick, Inc. are eligible for a full refund if returned within 14 days of delivery. Returns must be returned within 14 days of delivery. Any items returned after 14 days of delivery will not be accepted, except for defective or non-conforming goods. If your return has been accepted, you will be notified via email.
Accessories, swimwear & sale items are final sale, except for defective or non-conforming goods.
Your makeup looks stunning on your face and your tan is glowing but it’s not so nice on our clothes. So please take care when trying on your new garments for the first time. Clothing will only be accepted for return if it is returned in its original condition: unworn, unwashed, undamaged, unused, and with all original tags attached.
Items that we receive which are not eligible to be returned and/or returned items which do not satisfy the above Return Conditions will not result in a refund to you and will not be returned to you.
Please contact firstname.lastname@example.org if you have any questions in regard to our return policy before purchasing an item or sending an item back.
Defective or non-conforming goods: If you receive an item that is defective, damaged or non-conforming, please contact customer service immediately.
TRACKING MY RETURN
Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on UPS.com.
We will send you an email when your return package is delivered back to our warehouse. Please note that we process returns within 3-10 business days after they reach our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.